Paned Support

Paned helps you practise spoken Welsh through short lessons, recordings, checked expressions and review. It is preparing for its first App Store release. Test builds can have features that are unavailable until release configuration is complete.

For help, email info@allygenix.com with “Paned support” in the subject. Include your app version, device/iOS version and a short description. Do not send passwords, API keys, payment-card details or sensitive recordings. If your question concerns a sentence report, its receipt can help us find it.

North and South Welsh

Choose a text path when you start, or change it in Settings. Your progress stays, but some expressions and explanations change. Examples use synthesised Welsh speech. The voice used for an example is not a certification of a North or South accent.

Recognition and recordings

Speech recognition shows the words it thinks it heard. A mismatch does not prove that you pronounced something incorrectly, and Paned does not give a numerical pronunciation grade. Compare the recognised text, listen to the example and your recording, then try again or continue.

For recording problems, check Paned's microphone permission in iOS Settings and the device's current audio route. Bluetooth headphones can change where sound is recorded or played. You can return to the lesson or review if a cloud feature is unavailable.

Cloud practice and temporary pauses

Cloud recognition and AI conversation need an internet connection and permission to use the processing services described in the app. Offline lessons, bundled examples, local recording, replay and review remain available when cloud processing is declined or unavailable.

The first unit is free. Normal free AI practice allows one conversation of up to three minutes per day; Pro allows up to twenty minutes per day. Cloud features are also subject to service availability and protective usage limits. Free AI practice can be paused first when shared cloud capacity is limited; Pro and eligible trials are prioritised until the service's combined limit is reached.

A personal daily-limit message and a temporary cloud-service pause are different. Paned only shows a recovery time when it has one. “Check availability” checks the current service status; it does not automatically restart a paid cloud request. You can keep learning locally during a pause. A cancelled request that a provider has already processed may still count towards the service's cost controls.

Report a sentence

Use “This sentence seems wrong” on the relevant lesson or conversation sentence. Check the selected sentence, choose a category and add a relevant comment if useful. Do not include sensitive information. Keep the report receipt to delete that report later. Reports do not automatically include your recording or whole conversation.

Pro purchases and restoration

When available, Paned Pro uses Apple's in-app subscription flow. The purchase screen shows the actual local price, subscription period, renewal terms and any trial eligibility. The annual plan can offer a seven-day introductory trial to eligible subscribers; the monthly plan has no trial.

Use Restore purchases in Paned with the Apple account used for the purchase. An active entitlement must be verified before Pro access can be restored. If restoration fails, check your connection and Apple subscription status, then contact support with the app version and a description of the problem. Do not send full receipts or account credentials unless a specific support process requests a necessary item securely.

To cancel, open your Apple account subscription settings. Deleting Paned, clearing progress or withdrawing cloud permission does not cancel a subscription. Apple handles billing and refund requests; see Apple's refund request page and Apple's standard licence agreement.

Privacy and local data

You do not need a Paned account. Learning progress and review history stay on your device rather than being uploaded as a learning profile. Clearing local progress and withdrawing cloud processing are separate actions.

Settings lets you change optional measurement, withdraw cloud permission and request deletion of associated temporary service data, reports and optional measurement. Necessary security, allowance and verified subscription records can remain for their limited retention periods. Read the Paned privacy policy for the providers, locations and deletion rules, or email info@allygenix.com with “Paned privacy” in the subject.

Provider and contact

Paned is provided by ALLYGENIX PTY LTD., Unit 805, 1 Boolee Street, Reid, ACT 2612, Australia. Our public support and privacy contact is info@allygenix.com. We do not promise a specific response time on this page.